We strive to process and ship orders within 2-5 days, but it may take up to a week. Delivery within the US and Canada takes 3-5 business days, while international delivery usually takes 1-2 weeks. Please note that these are estimates and delays can occur. You will receive a shipping confirmation email with a tracking number. Ensure correct shipping information, as we are not responsible for non-delivery due to incorrect addresses. If your package is lost or stolen, contact the shipping carrier to file a claim.
FAQ
- What are your shipping details?
- What is your return and exchange policy?
- Where do you ship?
- Can I request fast delivery for my order?
- Can I update my order?
- Can I cancel my order?
- What is my order status?
- Can I track my order?
- Can I exchange a mask for a different size?
- Where is my refund?
- Is my payment secure?
- How do you protect my privacy?
Shipping and Returns
- What are your shipping details?
- What is your return and exchange policy?
- Where do you ship?
- Can I request fast delivery for my order?
What are your shipping details?
What is your return and exchange policy?
You have 30 days to return or exchange your item. Please contact us first via the contact form or by email: support@spacearmorystore.com The after-sales service will tell you the return process.
Also,
You can easily submit a return request yourself from the Orders page in your Account.
Where do you ship?
We ship worldwide!
Shipping time might vary depending on location, shipment method and other factors.
Shipping options will be shown at checkout.
Can I request fast delivery for my order?
If you need your order by a specific date, please let us know in the order notes or via online chat. We will do our best to accommodate your request, but please note that additional fees may apply for express shipping.
Order and Purchase
- Can I update my order?
- Can I cancel my order?
- What is my order status?
- Can I track my order?
- Can I exchange a mask for a different size?
Can I update my order?
Only order updates within 30 mins of order placement are guaranteed.
If your order has not yet been fulfilled please contact us at support@spacearmorystore.com with your order number and details on the change.
Your order cannot be updated if it has already been fulfilled.
Can I cancel my order?
Only order cancellations within 30 mins of order placement are guaranteed.
If your order has not yet been fulfilled, it can be fully refunded. Please contact us at support@spacearmorystore.com with your order number and we can take care of it for you!
Your order cannot be refunded if it has already been fulfilled.
What is my order status?
Once you place your order, you will receive an order confirmation within 15 minutes.
After your order has shipped, you will receive a shipping confirmation email.
Your order can take 2-5 business days to be fulfilled. A friendly reminder that business days do not count as holidays and or weekends.
All packages are shipped through FedEx - UPS.
Can I track my order?
Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.
Can I exchange a mask for a different size?
If you need to exchange a mask for a different size, please contact us. We will work with you to find a solution that meets your needs.
Payment
- Where is my refund?
- Is my payment secure?
- How do you protect my privacy?
Where is my refund?
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@spacearmorystore.com.
Is my payment secure?
Yes, we use SSL security protocols to protect your payment information.
How do you protect my privacy?
We take the privacy of our customers very seriously. This website is hosted by Shopify.inc. offering a 256-bit SSL Security Certificate. For more information, please see our privacy policy for more information on how we protect your personal data.