Refund policy

We have a 30-day free return policy, which means you have 30 days after receiving your item to request a return. If the last day falls on a weekend or holiday, the return window extends to the next business day. Return shipping is free for approved, eligible returns, and we do not charge a restocking fee. Checkout+ is not required for eligible free returns or exchanges.

To be eligible for a return, your product must be in the same condition as you received it, with tags and in its original packaging. You will also need the receipt or proof of purchase.

To request a return, sign in to your customer account, open your order and submit a return request for eligible items. We will review your request before providing a return label and instructions. If you need help, you can also contact us at support@spacearmorystore.com.

If your return is accepted, we’ll send you a free return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@spacearmorystore.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
We have a 30-day free exchange policy, which means you have 30 days after receiving your item to request an exchange. To arrange an exchange, contact support@spacearmorystore.com; exchanges cannot be requested directly through the online return form.

To be eligible for an exchange, your product must be in the same condition as you received it, with tags and in its original packaging. You will also need the receipt or proof of purchase.

Cancellation requests
You can request cancellation of eligible items through your customer account until they are fulfilled. Requests are reviewed by our team; submitting a request does not automatically cancel your order. If you need assistance, contact support@spacearmorystore.com.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@spacearmorystore.com.

Custom or personalized products (such as custom-painted masks or engraved pieces) are final sale and not eligible for returns unless defective.